Payback Customer Care

Payback Customer care number                    

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

​Planning to buy an iPhone for your mom, but want to know how much Payback points you will be getting on your purchase? Collected many Payback points, but don't know how to redeem those points for free shopping? Wanted to make sure that the online store you're buying from has Payback Points loyalty membership support? Planning to make sure that you at least meet the eligibility criteria when signing up for Payback? Payback points have not been credited yet to your account, even after shopping, and thus want to complain the same? Lost your Payback membership car, and wish to report the same to the Customer Care as soon as possible? Fret not. The Payback Customer Care team will help you resolve every question and query of yours so that you can continue doing more shopping and earning more Payback points. So, without further ado, let us see how can you reach the Customer Care Executive of Payback.

How to talk to a Federal Bank customer center care executive?

  • If you want to contact Payback Customer Care Executive, then you can first give a call at this number 1860 258 5000. You also have the option to call them at an alternate number 080 401 464 68.
  • You can also contact the Customer Care Executive with the help of the online Contact Form, which can be found here:
  • You can also Email your queries at the following address as well:
  •  You can also tweet your grievances at Payback’s Twitter account @PAYBACKIndia.

About Federal Bank

​Payback is India’s largest loyalty program, which spans through a large number of brands, online shopping portals, and even partner banks as well. It has been awarded as the Best Loyalty Program In India, for the last three years on-going, by various industry leading bodies. You can earn points on Payback either by doing shopping, or making payments using partner banks' Debit Cards or Credit Cards, and even earn points by writing reviews on TripAdvisor, etcetera.  The headquarters of Payback is centered in Gurgaon, Haryana, India. Payback has about 100 million members currently.

Federal Bank Head Office

  • Address: Plot No.34, Bhagwan Mahaveer Marg, Institutional Area, Prem Puri, Sector 44, Gurugram, Haryana 122003
  • Phone No: 1860 258 5000
  • Founder: ​​Vijay Bobba
  • Established in: 2011
  • Key People: Gautam Kaushik (CEO)

Payback History

​Payback India is controlled by Loyalty Solutions GmbH, which in itself is a subsidiary of American Express. It was founded back in 2011, with the primary aim to focus on E-commerce and helping customers get access to various loyalty programs. Different partner banks, shopping outlets, online shopping stores (like Amazon, Flipkart, etcetera.) have come together so that when you purchase or make a transaction, you will earn Payback points, which in turn you can redeem for various other purposes. By focusing on the individual brands, and the introducing all the different loyalty programs for those specific brands, has helped Payback to gain grounds in India. In 2013, Payback was awarded as Product Of The Year. It has also won Customer Service award in 2013 again, as well.

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