Passport Customer Care

Passport Customer care number

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

​Want to apply for a new passport, but don’t know the documents that are required or the whole procedure, and thus need help from the Customer Care? Need to renew your old passport and therefore want to know the current fees for the same? Need to apply for a new visa, or get any other visa services, and thus want to consult the Customer Care? Is your passport got lost, and therefore you want to report the same to the Customer Care for immediate action? Don’t worry. The Passport Customer Care will help you not only get a new passport or visa but will also help you take the necessary steps when your passport has been lost. They will also help you to renew your passport too as well.

How to talk to a Passport customer care executive?

  • First of all, you can reach the Customer Care Executive, by giving a phone call at the following number - 1800 258 1800.
  • You can also visit the website as well, at this address -

About Passport

​The Ministry of External Affairs is responsible for churning out all the passports to all the Indian citizens. There are about 37 passport offices around the whole country, and also 180 in various Indian Embassies and Consulates abroad. The demand for passports is growing at 10 percent per annum. This means that more people are applying to go overseas. Visa is indeed essential for Indian citizens who want to go abroad for education, tourism, medical needs, various family or business purposes. Due to the growing economy in the last few years and also the onset of globalization has made Indian citizens demand more passports. 

Passport Head Office

  • Address: E Block, Central Secretariat, E Block, Central Secretariat, New Delhi, Delhi 110001
  • Established in: ​1959


​The Passport Seva Project was started in the year 2010, by the Ministry of External Affairs. This is to ensure to deliver passports to the citizens of India. This was done in partnership with Tata consultancy services. This made sure that the right to issue a passport remains with the Ministry of External Affairs, and also the various user data as well. This allowed the process to be more simple, efficient and transparent as well. The Ministry Of External Affairs also has collaborated with State Police as well, to aid in the physical verification of the application of the applicant, and even the delivery of passports as well. This helps the process to be much faster and hassle-free.

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