NPS Customer Care

NPS Customer care number                    

Toll Free Number

Waiting Time

  •    1-2 minutes

Hours of Operation

  • 24 Hours & days of week (24/7)

Customer Service Number (Others)

Planning to know more about the New Pension Scheme, and therefore want the Customer Care to help you in this matter? Need to know more about the quantum of contribution to be made to the New Pension Scheme? Wish to exercise the option of withdrawing your pension under the new scheme, and therefore want the Customer Care to let you know of the whole procedure and all the other required facts? Want to complain about the non-payment of your pension, or non-payment of the rightfully deserved amount, and thus want the Customer Care to report the same to the higher management? You should not worry about it. NPS Customer Care will not help you answer all of your questions regarding the new scheme and also other related queries as well. The Customer Care will also help you know of the procedure to obtain pension and also help you in getting the proper amount of pension too.

How to Talk to a NPS Customer Center Care Executive?

  • Firstly, if you want to reach the Customer Care Executive via phone, you can do so by calling at the following numbers:
    - 033 22485077
    - 033 22485593
    - 033 22489121
  • If you want to reach the Customer Care Executive via email, you can certainly do so by sending an email at the following email id -
  • If you have any particular complaint that you wish to be heard, you can do so at the following website -

About NPS

NPS or commonly known as the New Pension Scheme is a type of pension scheme that relies on a defined contribution system. This scheme has the existing one. The existing one was effective up to the month of December 2003. This is a type of pension scheme that was sorely made for the Government employees, in terms of the payment made by the Government. All the individuals who are under the new plan will have the option to exit on or after 60 years of age. 40 percent of the amount that is to be accumulated as pension should be invested into Government annuity.

NPS Head Office

  • Address: NSDL e-Governance Infrastructure Limited
    1st Floor, Times Tower, Kamala Mills Compound, Senapati Bapat Marg, Lower Parel, Mumbai - 400 013

  • Phone No: 02224993499
  • Founder: Govt. of India
  • Established in: 2009
  • Key People: N/A

NPS History

New Pension Scheme or NPS came into effect from the 1st of January, 2004. This type of pension service was applicable to all Government employees, except armed forces, and have joined the service after 1st January 2004. This scheme is mandatory for all Government employees. The overall monthly contribution was set to be 10 percent all the wages received by the employee, including Dearness Allowance. The contribution was set to be deposited in Tier 1 non-withdrawable account, and the individuals can also set up a Tier II withdrawable account if they want the withdrawal option at their option.

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