M Pesa Customer Care

M Pesa Customer care number                    

Toll Free Number

  • 55400(From a vodafone mobile number)

Waiting Time

  •    1-2 minutes

Hours of Operation

  • 8:00 AM to 10:00 PM, (Mon-Sun)

Customer Service Number (Others)

Planning to send some money to your loved ones, but don’t know the exact process to do so, and thus you need the help of the Customer Care to proceed in this matter? Need to do a prepaid recharge for your mobile phone, and therefore want to know about any on-going discount or cashback offers that you can easily take advantage of? Wish to complain about a failed transaction for bill payments, even though the amount has been deducted from your bank account, and thus want to apply for a refund? Want to know all the supported DTH partners, so that you can do a recharge for your own home or business DTH connection as well? You should not worry much. M Pesa Customer Care will not only help you in sending money to your loved ones but will also help you to know about all the various on-going offers as well. The Customer Care will also aid you in getting a refund for your failed transactions and will let you know if your DTH provider is supported for doing recharges via M Pesa or not.

How to Talk to a M Pesa Customer Center Care Executive?

  • Firstly, if you have a Vodafone phone number, you can easily give a call to the following phone number, in order to get in touch with the Customer Care Executive - 55400.
  • If you’re calling from a phone number, which is not a Vodafone number, then you can use the following phone number to get in touch with the Customer Care Executive - 1800 123 55400.
  • If you want to reach the Customer Care Executive via email, you can certainly do so at the following email id - customercare.vmpl@vodafone.com.
  • In case you want to reach the Customer Care Executive for any kind of fraudulent or unauthorized transactions, you can do so at the following email id - fraudsupport.vmpl@vodafone.com.
  • You can also call the Customer Care Executive at the following phone number as well, for issues relating to the same - +91 (079) 71716403.
    The time for Customer Support is between 9 AM in the morning, to 6 PM in the evening, every day except Sundays.

About M Pesa

M Pesa is a subsidiary of Vodafone. It is a system made for a convenient and fast way of transacting funds. You can send or withdraw money, as well as use the balance for bill payments, DTH recharges, and also mobile recharges as well. Vodafone M Pesa Limited or VMPL is currently associated with ICICI Bank. The payment system has also been approved by the Reserve Bank Of India as well. M Pesa also corresponds with the Payment and Settlement Systems Act made in 2007, for opening and setting up a payment system in India. M Pesa has also been expanded onto countries like Kenya, Romania, India, South Africa, etcetera.

M Pesa Head Office

  • Address: Vodafone India Limited, 86/92, 2nd Floor, Skyline Icon, Andheri Kurla Road, Marol Naka, Near Mittal Industrial Estate, Andheri East, Mittal Industrial Estate, Marol, Andheri East, Mumbai, Maharashtra 400059
  • Phone No: 09820098200
  • Founder: Vodafone
  • Established in: 2007
  • Key People: Japhy, Vodafone, Safaricom, Roshan, ICICI Bank, etc.

M Pesa History

M Pesa was founded in the year 2007. It entered the Indian market, along with countries such as Afghanistan and South Africa as well. The service was then expanded to Romania in the year 2014, and also in Albania in 2015. This system of payment is currently branchless and relies upon various retailers and banking agents for depositing and withdrawing money. By 2010, it has become of the most successful mobile payments system. As of 2012, about 17 million M Pesa accounts have been opened in Kenya. And by 2016, approximately 7 million accounts were opened in Tanzania.

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