IRCTC Customer Care

IRCTC Customer care number                    

Toll Free Number

​Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

Planning to book some train tickets on the Indian Railway Ticket portal, but facing some minor problems? Need to know about the date and availability of a special express train, and thereby want to reach out to the Customer Care? Want to cancel some tickets and get your money refunded, but don't know how to proceed?  You tried to buy your train tickets online, but your payment transaction failed, and still, your money got deducted from your bank account? It's time to stop worrying and get in talks with the Indian Railway Customer Care.  The trained staff of the Customer Care will help you get your money refunded as well as help you in answering your various queries too. Therefore, without much wasting time, let us see how you can contact the Customer Care Executive of the Indian Railway.

How to ​Talk to an IRCTC ​Customer ​Care ​Executive?

  • Firstly, if you’re planning to contact the Customer Care Executive via phone, you can do so at these numbers:
    - 0755 6610661
    - 0755 3934141
  • If you want to get general information about e-tickets or i-tickets, then you can Email the Customer Care Executive at the following Email ID -
  • If you want to know about the cancellation of tickets, you can also Email the Customer Care Executive, at this Email address -
  • Also, if want Mumbai Suburban Season Ticket, you can even reach the Customer Care Executive at this Email ID -


The national railway system of India is known as the Indian Railway. The Ministry of Railways is operating it. According to various reports, the Indian Railway System is the fourth largest in the world. The headquarters are based in New Delhi, India. The current minister of railways is Mr. Piyush Goyal. In the year 2017-18, the total amount of revenue generated by the Indian Railways is about $26 Billion. There are about 1.308 million employees currently working in the Indian Railways department. It is reported that about 13,000 passengers use the Indian Railways to train daily. This number includes both suburban and long journey trains as well.

IRCTC Head Office

  • Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor,Statesman House, Barakhamba Road, New Delhi 110001
  • Phone No: 011 3934 0000
  • Founder: ​​Ministry of Railways
  • Established in: ​27 September 1999
  • Key People: Shri M. P. Mall (CMD)

IRCTC History

Indian Railway was founded in the year 1845. The first proposal to build the Indian Railway was made in the year 1932, in Madras. The first steam locomotive train in India ran for just 34 kilometers. The train ran with fourteen carriages, between the Mumbai and Thane stations, in 1953. Come 1956, and the first passenger train in Southern India ran for 60 kilometers. The first passenger train in eastern India ran in West Bengal. It ran between Howrah, which is near Kolkata, to Hooghly, in the year 1954. Finally, the regions of the Indian Railway were created. These were named Southern, Western and central areas. In the year 1988, the Shatabdi Express was introduced. It ran between Jhansi and New Delhi, which was later extended to Bhopal. In the year 2000, the online website of Indian Railway came into effect, Due to this, from 2002 online train ticket reservations started. It has been announced by the Indian Railway Ministry in 2017, that all trains in India will be electrified by 2022.

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