Indian Railway Customer Care

Indian Railway Customer care number                    

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

Do you want an e-ticket from IRCTC but you are stuck somewhere? Would you like to book the train but you are outside India and unsure how you can navigate that? Have you tried to reach the IRCTC Customer care number but you find it always busy and are stranded? Have you received an emergency such that you will not be able to travel on the day you had booked but you do not know what you can do? Or did you forget some of your luggage on the train and you do not know how you can locate them? Are you unsure regarding the menu and the food served while in transit and would like to have an idea before booking? Worry not because IRCTC Customer care number is within your reach and you can comfortably ask your queries and express your concerns in a hustle free manner.

How to talk to a Indian Railway customer center care executive?

  • The IRCTC Customer Care numbers are available in Hindi and English. Since it is the most convenient way to contact the IRCTC, there are several customer care numbers that are available such as 0755-6610661 or 0755-6610661. Alternatively, you can use the toll-free number which is 011-23340000 or 011-39340000. The toll-free numbers may have longer queues and thus if your issue is urgent, you may choose the numbers that attract charges depending on your call duration.
  • You can also write an email to IRCTC customer care depending on your issue of concern. For example, if you have issues associated with I-ticket or E-ticket, you may email or if you want to cancel your e-ticket, you may write an email to Finally, for any tickets related to Mumbai Suburban Seasons ticket, you may write an email to
  • You can also get access to IRCTC Customer care number or executives through social media platforms particularly Facebook and Twitter. For Facebook, get in touch using @IRCTCOfficial and for Twitter, the handle is @IRCTC_Ltd.

About Indian Railway

IRCTC is a corporation set up by the Ministry of Railways and is situated in India. The goal is to upgrade and professionalise the catering and tourism activities through private and public participation. In estimation, the corporation is able to provide services to approximately 13 million passengers every day which clearly shows significant growth even to global scopes.

The mission of the organization is to enhance customer services in hospitality, tourism, catering and travel by upholding the best industry practices.

Indian Railway Head Office

  • Address: Room No. 256-A, Rail Bhavan, Raisina Road, Rajpath Area, Central Secretariat, Rajpath Area, Central Secretariat, New Delhi, Delhi 110001
  • Founder: Lord Hardinge
  • Established in: 8 May 1845 (172 years ago)
  • Key People: Ashwani Lohani, (Chairman, Railway Board)

IRCTC History

IRCTC was established in 1999 September but has grown significantly since then to play a pivotal role in tourism, hospitality, catering,and travel. It ranks among the biggest e-commerce companies by the revenue it generates. In 2013, the corporation had already registered about six lakh users and at the moment, about five lakh bookings are happening each day. Apart from online ticket provision, IRCTC offers organized tours to various customers from time to time. IRCTC has received various awards such as the Most Innovative Project of the year 2009.

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