Idea Customer Care

Idea Customer care number                    

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

Is your sim card proving non-operational all over a sudden? Is your internet connection too slow to even load a page? Or are you always getting an error code when you try to access the internet? Have you ordered a product from IDEA but are yet to receive it? Or is there such a sharp contrast between the ordered product and what you received. Or do you have a complaint that you would love to forward to Idea? Take a deep breath and relax since idea executives are within reach in various ways to ensure you get a high-quality service. You can access the Idea customer care support team through a live chat, or emailing them, dialing their toll free numbers or even through social media platforms. Idea has put so much effort to make sure you are not left without a solution regardless of your age or preferences. 

How to Talk to an Idea Customer Care Executive

Fundamentally, there are about four options in communicating with the customer care staff. 

  • The easiest and most convenient way is dialing either of the two Idea customer care toll free numbers - 198 or 1800 270 0000. Sometimes, the agent may not be immediately available because of the many people requiring attention. As such, you may be required to wait until there is an available customer care executive. 
  • If you are a subscriber, you may log in to your account and make use of the live chat. This personalized way is fast and does not take such a long while.
  • The social media lovers are also taken care of. One can get in touch with the customer care executives @Idea Facebook. You may post on the official page or send a private message. Whatever method you choose is acceptable.
  • Alternatively, one can email the specific region customer care representatives. Since customers are in different locations, you may find the working email address that is specific to your region on Idea official website

About Idea

Idea is a telecom company headquartered in Mumbai, India. It thrives in offering mobile networks particularly 2G, 3G and 4G to the different customers living in different parts of India. Apparently, Idea has attracted about 19% of the market share in terms of revenue market. With improved and digital technology, Idea has been able to have about 200 million subscribers. The Pan-India Broadband integration through the launch of entertainment options has increased the clientele base significantly. Such entertainment options that are available include; Idea games, Idea movies and Idea Music which can be downloaded or streamed.

Idea Head Office

  • Address: 10th Floor, The Birla Centurion, Plot no.794, B Wing, Pandurang Budhkar Marg, Worli, Mumbai, Maharashtra 400030
  • Founder: ​​Kumar Mangalam Birla
  • Phone: ​​+91 79 6671 4000
  • Established in: 1995; 23 years ago
  • Key People:  Mr. Himanshu Kapania - MD

Idea History

Idea was established in 1995 when it received the license to operate in Gujarat as a GSM-based network service provider. One year later, the company entered a joint venture with AT&T Company necessitating the change of the name to Birla AT&T Communications Limited. It was not until 2002 when the firm was renamed Idea Cellular to give a more professional image and be able to reach more people.

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