Connect Customer Care

Connect Customer care number                    

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

Planning to send some important emails, but your broadband speed's slow as a turtle? Bought a new computer and want to take a new broadband connection, but don’t know about the plans and tariffs? Your fixed line got disconnected without any reason, and you can’t make any more calls or connect to the internet? Want to just try out the new broadband service, but not sure if there is a prepaid plan on offer or not? Used up all of your broadband data, but still need more? Connect Customer Care is there to help you with each of these above problems and queries, and even more, and provide you with fast and satisfactory solutions. So, without wasting any time, let us see the ways how you can reach Connect’s Customer Care.

How to talk to a Connect customer center care executive?

  • If you have any kind of complaints regarding Wireline faults, then make sure to call 198 (Toll-Free) from your Connect phone. For other users, the phone number is 1725055355.
  • If you have any complaints regarding the technical and internet side of things, be sure to give a call at 198 (Toll-Free) from your Connect phone. For other users, the number is 1725055355.
  • If you want your VAS or Value Added Services to be deactivated, then you can call 155223 (Toll-Free) from your Connect phone.
  • In case if you want to know about any kind of product billing or schemes, then you can dial 199* from your Connect phone. For other phone users, you can call 1725050505.
  • For any kind of solutions relating to the enterprise side of things, be sure to dial 1999 from your Connect phone.
  • You can further reach the Customer Care Executive at the following Email ID :
  • You can also call their Customer Care at their Toll-Free number : 1800 137 1234.
  • You can also reach their Customer Care at their Twitter handle @ConnectBB.

About Connect

Connect Broadband is the largest serving broadband service in the Punjab and Chandigarh region. The four elements that Connect focuses on are - Data, Speed, Security and Entertainment. It provides not only just broadband services but also fixed line services as well. Connect provides broadband via three mediums - copper, fiber and via wireless as well. Fiber optics is the fastest of the lot. The main focus of Connect is in two segments namely Business to Business (B2B) and Business to Customers (B2C). The B2C segment tries to serve the customers and also solve all their complaints and grievances. The B2B segment, however, focuses on providing the best broadband and fixed line services to various companies, organisations, entities, etc. Connect is also responsible for churning out an anti-virus software known as Connectsafe, in collaboration with security company known as F-Secure.

Connect Head Office

  • Address: B-71, Industrial Area, Phase 7, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar, Punjab 160055
  • Phone No: 0​172-5013060
  • Founder: ​​Karan Mehta
  • Established in: October 2000
  • Key People: Arvind Bali (CEO)

Connect History

The company Connect as a whole was founded way back in 2000. Founded by Karan Mehta, the company was launched with the service in mind of providing fixed line and broadband. The internet services via fixed line were launched back in January 2001. Then in July 2004, the Broadband service was launched. Since this company was opened as a subsidiary, it was merged with the Videocon Group in 2008. Fast forward 6 years, and in December 2014, Connect started providing various types of broadband cable service, namely - copper, fiber optics and totally wireless networks. Connect has been serving for the last 15 years or so. Connect has been able to provide Data, Voice and Video services successfully within this timeline.

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