Citibank Customer Care

Citibank Customer care number

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Customer Service Number (Others)

Have you lost your Citibank ATM or Credit card in a mysterious manner but do not know how to contact the customer care executives? Are you experiencing a difficult time learning about a new feature on Citibank website and wondering who to turn to? Is your account frozen and do not understand why that happened and you would like to speak to the customer care executives? Are you a new customer and would like to know the quality of services offered by Citibank? Do you have queries associated with Citibank mobile application that you would like answered? Are you suspecting some malicious activities were carried out on your account? Have you experienced a difficult time logging on to your account on the website and would like assistance as soon as it is possible? Have you looked for the customer care executives’ numbers online but you have not received the desired help? You are not alone and do not need to have sleepless nights because Citibank has your interests at the heart of its operations by having the customer executives within reach.

How to talk to a Citibank customer care executive?

Since Citibank values its customers, there are various ways that you can reach the customer care support team depending on the nature of your problem, your preferences, and your location. You may opt for the live chat, email, toll-free calling and also social media platforms like Twitter and Facebook.

  • Since a phone call takes a shorter time compared to other forms of communication, most people would prefer it. To reach Citibank customer care executives, please dial any of the customer care numbers that is 1800 425 2484 or 1800 267 2425.
  • If you have the common queries, just go to the official website and click on the link ‘ask me’ you will be directed to a page that you can present your query and wait for the response.
  • To write an email, log on the Citibank website, go to queries and compose your mail. Be concise. You will receive your reply within a few working days.
  • For the lovers of social media, post your concerns or queries on Citibank Facebook and Twitter pages that are @citiindia and @AskCiti respectively. 

About Citibank

Citibank has utilized e-marketing method in the recent past. This decision came as a response to the external business environment with increased competition in the banking industry. One can access the credit cards through an online platform. E-marketing has allowed flexibility of the banking operations as the queuing has reduced significantly and the number of employees required in the banking hall reduced. This has led to increased profits as well as better service delivery. The e-marketing business process has facilitated services like global cards, Visa cards and credit cards by Citibank.

Citibank Head Office

  • Address: 71-A, Cama Industrial Estate, Goregaon East, Mumbai, Maharashtra 400063
  • Phone No: 022 2823 2484​
  • Established in: ​1902
  • Key People: Pramit Jhaveri
    (Citi Country Officer, India)

C​itibank History

​Citibank was established in Kolkata in 1902. Its survival in the banking industry for over a century can be attributed to its utilization of technological advances in its operation. For instance, it was the first to introduce IETS in banking. The customer-oriented service provision has remained a central part of Citibank.

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