Big Basket Customer Care

Big basket Customer care number                    

Toll Free Number

Waiting Time

  • 2-3 minutes

Hours of Operation

  • 24 Hours 7 Days of Week (24/7)

Want to order some groceries from Big Basket, but not exactly sure about the freshness of the products? Planning to buy some necessary snacks and beverages, and want to know whether your pin code is supported for the delivery of the products? Order one product and you received a different product, and thus you wish to apply for a replacement or refund? Not particularly happy with the quality of foods being delivered to you, and therefore want to raise a complaint? Do not have cash at hand, and want to know if your Cash On Delivery orders can be paid via Debit or Credit card? Didn't get your products on time, and you want to complain the same to the Customer Care? Fret not. Big Basket Customer Care knows all the kind of problems a regular customer face and thereby will help you in every way so that your issues get cleared off, and you continue enjoying the Big Basket products.

How to Talk to a Big Basket Customer Center Care Executive?

  • If you're planning to contact the Customer Care Executive by phone, you can do so on this number - 1860 123 1000. 
  • If you’re planning to Email the Customer Care Executive, you can also do so at this Email ID -
  • You can also reach the Customer Care Executive, with your complaints, via Twitter, by tweeting at this Twitter ID - @bigbasket_com.

About Big Basket

India's largest grocery and food store is Big Basket. Big Basket has over 18,000 products, and have a catalog of over 1000 brands in service. You can get anything and everything at Big Basket, related to food and groceries. This includes vegetables which are fresh, beverages, spices, dals, fruits, snacks, biscuits, cakes and chocolate, etcetera. You can always choose from the full range of products that you can have here. There will be the option for you to select a delivery time slot, and the products will be delivered to you within that time. Big Basket performs doorstep delivery. Currently, Big Basket is operating in almost over 28 cities all over India, including Kolkata, Hyderabad, Mumbai, Chennai, Delhi, etcetera. You also have different options for payments as well.

Big Basket Head Office

  • Address: No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Stage 2, Domlur, Bengaluru, Karnataka 560071
  • Phone No: 1860-123-1000
  • Founder: Vipul Parekh, Abhinay Choudhari, Hari Menon, VS Sudhakar, VS Ramesh
  • Established in: October 2011
  • Key People: Hari Menon (CEO)

Big Basket History

Big Basket was founded way back in 2011, and the CEO and co-founder of Big Basket are Hari Menon. Currently headquartered in Bengaluru, the company currently has over 6 million subscribers. No wonder the store is the largest grocery store in India. Big Basket has been operational for seven years now. In 2015, Big Basket acquired a company named Delyver, which was also an online grocery store. In 2017, Big Basket partnered with SnapBizz, which was a retail technology firm, to create inventory management and also to automate Big Basket's whole supply chain as well.

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